Operational resilience
In French : Résilience opérationnelle
The ability of an organisation to deliver critical services through disruption while remaining within impact tolerances set in advance. The reasoning starts from the service delivered to the client, not the internal process.
Source : BCBS 516 / PRA SS1/21
Related terms
Impact tolerance
The maximum level of disruption to an important service that an organisation can tolerate, usually expressed in time. It is a regulatory ceiling on harm, not an internal recovery target.
Important business service
A service delivered to an external client or to the market whose disruption would cause intolerable harm. It is expressed from the user's viewpoint, never from the org chart.
Critical operation
An activity whose failure would materially impair the viability of the institution or the stability of the financial system.