Legal notice, terms of sale and privacy

Publisher

continuity-resilience.com is published by Cryptaguard BV, a Belgian private limited company with its registered office at Fazantenlaan 9, 1600 Sint-Pieters-Leeuw, Belgium.

Company number (CBE): 1007.610.660 — VAT: BE1007610660. Contact: contact@continuity-resilience.com, +32 2 315 07 27.

Hosting

The site is hosted within the European Union by OVH SAS, 2 rue Kellermann, 59100 Roubaix, France. Application data is stored on Convex infrastructure, region eu-west-1 (Ireland).

Intellectual property and normative references

The texts published on this site are original editorial summaries. They do not reproduce the text of the standards, regulations or good practice corpora they refer to. ISO, IEC, the Business Continuity Institute, DRI International, NIST, the Basel Committee, the European Banking Authority and the European Union remain the rights holders of their respective publications, which must be obtained from them. Standard codes are cited for identification purposes.

Purchased courses, templates and exams are licensed for personal use or, under the Organisation plan, for seat holders only. They may not be resold or published.

Certifications

Certifications issued by Continuity & Resilience are its own. They constitute neither a management system certification within the meaning of ISO/IEC 17021 nor a professional certification issued by the BCI or DRI International, and do not substitute for them.

Limitation of liability

The content is provided for training and decision support. It constitutes neither legal advice nor a guarantee of conformity with any standard or regulation. Applying the methods presented is each organisation’s responsibility.

Scope

These terms govern every order placed on continuity-resilience.com with Cryptaguard BV, by consumers and businesses alike. They are accepted when the order is placed; the applicable version is the one online on that date.

Offers and prices

Courses, tracks, certifications (exam access, up to three attempts, and the certificate upon passing) and working templates are sold individually. The Organisation plan is a monthly or yearly subscription billed per seat, from ten seats.

Prices are shown in euros, all taxes included, with Belgian VAT. A business established in another EU member state that provides a valid VAT number is invoiced under the reverse-charge mechanism, as stated on the invoice.

Ordering and payment

An account is required to order. Payment is made online through Stripe, a licensed payment provider; Cryptaguard BV never has access to card details. The order is binding once payment is confirmed, and an electronic invoice is sent to the buyer.

Access to content

Access opens immediately after payment is confirmed, from the buyer’s account. An individual purchase is final and does not renew: it remains available for as long as the service operates. Payment by direct debit or bank transfer opens access once the funds are received.

Organisation subscription

The subscription renews automatically at the end of each period. It can be cancelled at any time from the account’s billing area; cancellation takes effect at the end of the current period, which remains due and accessible. The number of seats can be adjusted; added seats are billed pro rata for the remaining period.

Right of withdrawal

Consumers are in principle entitled to withdraw within fourteen days without giving a reason. This right does not apply to businesses.

For digital content supplied immediately (courses, tracks, templates, exam access), by confirming the order the consumer requests immediate performance of the contract and acknowledges losing the right of withdrawal once the content is supplied, in accordance with Article VI.53, 13°, of the Belgian Code of Economic Law.

Where the right applies, send an unequivocal statement to contact@continuity-resilience.com, for example: “I hereby give notice that I withdraw from the contract for [item], ordered on [date], in the name of [name], account email [address].”

Refunds

A valid withdrawal is refunded within fourteen days, using the payment method used for the order.

Content that is inaccessible or does not match its description, because of a defect we cannot fix within a reasonable time, is refunded. The same applies to an item bought twice by mistake.

A subscription period that has started is not refunded pro rata on cancellation, unless the law provides otherwise. Requests go to contact@continuity-resilience.com.

Conformity guarantee

Digital content and services are covered by the legal conformity guarantee that Belgian law grants consumers.

Governing law and disputes

These terms are governed by Belgian law, without depriving consumers of the protection afforded by the mandatory provisions of their country of residence. Any complaint should first be sent to contact@continuity-resilience.com. Failing agreement, consumers may refer the matter free of charge to the Belgian Consumer Mediation Service (mediationconsommateur.be). Between businesses, the courts of Brussels have exclusive jurisdiction.

Data controller

Cryptaguard BV, at the address above, is the controller of the processing carried out by the site. Any question on the subject goes to contact@continuity-resilience.com.

Data processed and purposes

The data collected is what is needed to create an account, track learning progress, issue certificates and invoice: email address, name, job title, organisation, country, progress, exam results, billing address and, where applicable, VAT number. Processing rests on the performance of the contract and, for accounting records, on a legal obligation. The data is neither sold, transferred, nor used for advertising.

Account data is kept for as long as the account exists; invoices, for the legal retention period of accounting records.

Service providers

The site relies on OVH (hosting), Convex (database, Ireland region), Stripe (payment and invoicing) and Resend (email delivery). Where any of them processes data outside the European Union, it does so under the safeguards provided by the GDPR: standard contractual clauses or the EU–US Data Privacy Framework.

Your rights

Under Regulation (EU) 2016/679 you have rights of access, rectification, erasure, restriction, objection and portability over your data. Deleting an account deletes the associated progress data; issued certificates remain verifiable by their code, with no personal data beyond the holder’s name.

You may lodge a complaint with the Belgian Data Protection Authority (dataprotectionauthority.be).

Cookies and local storage

The site uses local storage to remember the chosen theme and the authentication session. No third-party analytics or advertising cookies are used.