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ITIL 4 — Service Continuity ManagementPeopleCert / AXELOS

IT service continuity management

The ITIL practice linking continuity to the other service management practices: incident, problem, change, capacity and availability management. It brings the vocabulary and interfaces an IT department understands immediately.

Official text

Who it applies to

  • IT service management functions
  • Service owners
  • Operations teams

Structuring points

  • Availability and continuity answer two different questions: staying up, or getting back up
  • Service continuity is designed with capacity management, not after it
  • Interfaces with change management are the most frequent breaking point

IT services and their value chain.