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OR-201Operational resiliencePractitioner

Identifying important services and tolerances

The list that commits the board, and the numbers it will have to defend

The exercise looks simple and never is: how many services? phrased how? at what granularity? and how do you set a tolerance you cannot currently meet? This course gives the full method, from the first workshop to the annual self-assessment.

Learning objectives

  • Produce a defensible list of important services
  • Calibrate granularity without going to extremes
  • Set quantified tolerances and document them
  • Draft the annual self-assessment

Intended audience

  • Resilience leads
  • Service owners
  • Compliance
  • Board secretariat

Prerequisites

  • Operational Resilience Fundamentals

Detailed curriculum

Module 1

Building the list

Granularity, phrasing, number: the three decisions that structure everything else.

Module 2

Drafting the self-assessment

The board-approved annual document, section by section.