← Glossary
Operational resilience
Resilience
In French : Résilience
The ability to absorb a shock and adapt to a changing environment. It subsumes continuity but adds adaptation and learning.
Source : ISO 22300:2021 / ISO 22316:2017
Related terms
Business continuity
The capability of an organisation to continue delivering products and services at an acceptable predefined level following a disruption. It is a capability, not a document.
Operational resilience
The ability of an organisation to deliver critical services through disruption while remaining within impact tolerances set in advance. The reasoning starts from the service delivered to the client, not the internal process.