ICT contract clause set
Common baseline and enhanced clauses for critical functions.
Drafted and annotated clauses: measurable service levels, access and audit rights with notice and frequency, test participation, sub-outsourcing, incident notification with a quantified deadline, assistance, exit strategy and return format. Each clause flags the drafting trap to avoid.
How to use it
- Prioritise upgrades by function criticality, not by value
- Refuse audit rights "on justified request"
- Require a usable, tested return format
Courses that use it
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