CM-101Crisis managementFoundationFree

Crisis Management Fundamentals

Deciding before you know what is happening

What separates a crisis from an incident, what makes well-equipped teams fail, and the few reflexes that make the difference in the first hour — the only one in which structuring decisions can still be taken.

4
Lessons
51 min
Estimated time
3
Standards cited

Learning objectives

  • Characterise a crisis and trigger at the right level
  • Understand stress effects on collective decision-making
  • Keep a usable incident log
  • Run the first thirty minutes

Intended audience

  • Crisis team members
  • On-call managers
  • Executives
  • Communicators

Prerequisites

  • None

Detailed curriculum

Module 1

The first hour

What is decided before anybody understands the situation.

Module 2

Deciding under uncertainty

The cognitive mechanisms that degrade, and the counters that hold.

Assessment method

Self-check questions throughout the lessons, with no recorded score. Where an associated track leads to a certification, that certification has a separate exam.

Document issued

This course does not, on its own, lead to a certificate. A track certification, where one exists, is issued after its exam is passed.

Continuity & Resilience editorial team