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ISO 22320:2018ISO

Emergency management — Guidelines for incident management

The text that structures incident command: roles, command posts, multi-agency cooperation and operational information management. It formalises what emergency services practise as ICS or Gold-Silver-Bronze.

Official text

Who it applies to

  • Incident command leads
  • Industrial and regulated sites
  • Multi-agency coordinators

Structuring points

  • Unity of command: one responder, one commander
  • The observe-orient-decide-act cycle structures the conduct of response
  • The common operating picture is the command post's central deliverable

Organising incident response, from the field to the strategic level.