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Operational Resilience

Think in critical services and tolerances, not processes

Operational resilience shifted the discipline's centre of gravity: you no longer start from the internal process but from the service delivered to the client, and you set a ceiling on harm before talking about recovery. This path teaches the full method — identifying important services, impact tolerances, end-to-end mapping, severe scenario testing — as practised by UK regulators, the Basel Committee and DORA.

What you will be able to do

  • Identify important business services from the client's viewpoint
  • Set and defend quantified impact tolerances
  • Map end-to-end dependencies down to tier-2 third parties
  • Build and run a severe scenario testing programme
  • Produce an annual self-assessment that stands before a supervisor

Intended audience

  • Operational resilience leads
  • Financial sector risk functions
  • DORA compliance teams
  • Supervisors

Courses in this track

  1. 1OR-101FoundationFreeOperational Resilience FundamentalsWhy regulators changed their vocabulary — and what it changes 4 lessons 50 min
  2. 2OR-201PractitionerIdentifying important services and tolerancesThe list that commits the board, and the numbers it will have to defend 4 lessons 58 min
  3. 3OR-202PractitionerEnd-to-end mappingSix layers, down to tier-2 third parties, to find the breaking points 4 lessons 50 min
  4. 4OR-301ExpertTesting severe but plausible scenariosBuilding scenarios that hurt without becoming implausible 4 lessons 50 min