CM-101Crisis managementFoundationFree

Crisis Management Fundamentals

Deciding before you know what is happening

What separates a crisis from an incident, what makes well-equipped teams fail, and the few reflexes that make the difference in the first hour — the only one in which structuring decisions can still be taken.

Learning objectives

Characterise a crisis and trigger at the right level
Understand stress effects on collective decision-making
Keep a usable incident log
Run the first thirty minutes

Intended audience

Crisis team members
On-call managers
Executives
Communicators

Prerequisites

None

Detailed curriculum

Module 1

The first hour

What is decided before anybody understands the situation.

The first thirty minutes Lesson15 min
An incident log that holds up in audit Lesson14 min
Check — Crisis fundamentals Check8 min

Module 2

Deciding under uncertainty

The cognitive mechanisms that degrade, and the counters that hold.

What stress does to collective decision-making Lesson14 min