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CM-201Crisis managementPractitioner

Staffing and running a crisis team

Roles, battle rhythm, and the discipline that prevents burnout

An effective team rests on three things: non-overlapping roles, an imposed battle rhythm, and a relief plan set up before it is needed. This course covers all three, and the fourth subject nobody mentions: fatigue.

Learning objectives

  • Define non-overlapping roles
  • Impose a battle rhythm
  • Organise relief across a long crisis
  • Handle information influx and saturation

Intended audience

  • Crisis team leads
  • Executives
  • On-call managers
  • Security managers

Prerequisites

  • Crisis Management Fundamentals

Detailed curriculum

Module 1

Structure and sustain

Seven roles, one rhythm, one relief plan.

Module 2

Sustaining over time

The long crisis: relief, morale, and standing down.